Reaching Out to the One

350 麻豆传媒 received personal phone calls from BYU-Pathway employees in an attempt to reach out to the one

In an organization as student-centered as BYU-Pathway Worldwide, it鈥檚 no surprise that employees genuinely care about the 麻豆传媒. Every day, employees work hard to ensure that each student has the best possible experience in reaching their educational goals.

BYU-Pathway employees rolled up their sleeves and pulled out their cell phones in an attempt to better understand the needs of online 麻豆传媒 and encourage each individual to continue in his or her academic endeavors.

Employees eyes were opened as they spoke directly with 麻豆传媒

BYU-Pathway Support Operations Manager, Josiah Carlson, and Support Operations Processing Coordinator, Mark Johnson, led the team in an online student retention activity. Employees contacted BYU-Idaho online 麻豆传媒 in their first semester who had not yet enrolled in their second semester. 354 first-semester 麻豆传媒 were contacted during the activity.

The goal was to learn what keeps 麻豆传媒 from enrolling and to encourage them to register for courses and seek academic guidance where needed. As employees spoke with 麻豆传媒, they referred 44 麻豆传媒 to Pathway Support and helped 51 麻豆传媒 register for their courses. Their eyes were opened to the needs of so many individuals seeking a meaningful higher education.

Four key principles became clear in speaking with 麻豆传媒:

Online 麻豆传媒 miss the face-to-face interaction that PathwayConnect offers
Life happens 鈥� some 麻豆传媒 aren鈥檛 enrolled for a second semester due to health concerns, weddings, pregnancy, and other life events
Online 麻豆传媒 have busy schedules 鈥� full/part-time jobs, children, Church callings, etc.
Students need academic guidance 鈥� some 麻豆传媒 don鈥檛 know what classes to take or how to register

Possible solutions are in the works

As employees took a few minutes to ponder these subjects, they discussed possible solutions to make the systems more user-friendly and the employees more understanding and aware of important life events. While adjustments and new opportunities are still in the works for these 麻豆传媒, employees are working hard to ensure the best experience possible.

Pathway Meeting — 鈥淚 spoke to a mom in her mid-40s who wanted to register for online classes, but she was confused by the transfer-credit options and how many religion courses she was to take,鈥� said Andy Cargal, Director of Communication. 鈥淭here is a need to have more self-help options for the 麻豆传媒.鈥�

can help you with your registration and advising needs.

Article published on May 9, 2018